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Popular questions
You can cancel your visa application and request a refund directly through your account. The refund will go back to your original payment method and may take up to 5 business days. Log in to your account now to start the cancellation process.
You cannot cancel the application or get a refund once the visa has been issued. Refunds are only possible if you request cancellation before we send the documents. If you have further questions, reach out to our support team.
Yes, we received your documents. We are currently processing your application. You will receive the eVisa by email once the Immigration Office approves it.
In order to process your application, please provide a copy of your passport (clear, color, showing all four corners of the page with data) and a photo (on a neutral background, face facing forward, without glasses). Documents can be sent in response to this message.
You will receive your visa once the application is approved. The Immigration Office will notify you of any updates. Check your email for the eVisa once it's approved.
Your visa application is still under review, and we haven't received a timeframe from the Immigration Office. Visas often get issued closer to your travel date. If you don’t receive your eVisa before your trip, you can get a visa upon arrival. Just keep your proof of payment, and we’ll refund the fee for the on-site visa.
Yes, you can correct mistakes in your application data, such as travel dates or names. We will process your application with the updated information. Submit the corrected details to us as soon as possible.
Your application shows as unpaid because we haven't received your payment confirmation. Send us the confirmation so our finance team can verify the transaction.
If you can't make a payment on the site, try using this direct link: [link]. After completing the payment, let us know so we can confirm it with our finance department.
You may encounter an error after clicking 'Send' due to a temporary technical issue. To move forward, email us the required documents, including a copy of your passport and a photo. We’ll process your application manually.

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Still need help?

Our expert team is available to assist with your application.

Fill out our contact form and we'll get back to you as soon as possible.

EN English: +44 20 8089 4595
DE Deutsch: +49 302 099 306 11
PL English EU / Polski (PL): +48 32 431 00 11
Support by phone — Monday to Friday 8am to 4pm (GMT+1)

☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.

Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.

If you prefer, you can apply for a visa directly through the official government website.